Cloudtail Faces Rs 1 Lakh Fine for Violating Consumer Rights in Pressure Cooker Sale
Introduction: The National Consumer Disputes Redressal Commission (NCDRC) has declined the appeal of Cloudtail India Private Limited against an order from the Central Consumer Protection Authority (CCPA). The order was issued due to Cloudtail's violation of consumer rights in the sale of pressure cookers that did not adhere to mandatory Bureau of Indian Standards (BIS) norms and quality control orders (QCOs). The CCPA imposed a fine of Rs 1 lakh on Cloudtail India for this transgression. Furthermore, the NCDRC upheld the CCPA's decision and instructed Cloudtail India to refund affected consumers, initiate a recall of 1,033 pressure cooker units, and submit a compliance report within 45 days.Pressure Cooker Violations: Cloudtail India, a seller on the Amazon e-commerce platform, offered a product named "Amazon Basics Stainless Steel Outer Lid Pressure Cooker,…
