Cloudtail’s Appeal Dismissed by NCDRC Over Violation of Consumer Rights in Pressure Cooker Sales
In a significant development, the National Consumer Disputes Redressal Commission (NCDRC) has ruled against Cloudtail India Pvt. Ltd. The company's appeal challenging the Central Consumer Protection Authority's (CCPA) Order has been dismissed. The appeal pertained to allegations of consumer rights violations in the sale of domestic pressure cookers that failed to meet mandatory Bureau of Indian Standards (BIS) guidelines. The CCPA had issued an Order requiring Cloudtail to recall a specific batch of 1,033 domestic pressure cookers that were sold to consumers. The authority also mandated the reimbursement of prices to affected consumers. The company was further directed to submit a compliance report within 45 days. Additionally, Cloudtail was penalized with a fine of ₹1,00,000 for its breach of regulations and for infringing upon consumer rights. The pressure cooker in…
